Natural Gas Leaks, Odors or Emergencies

Residential FAQ

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Where do I send my Nicor Gas payment? 
Be sure to write your account number on your check, then send your bill stub and check payment to:

Nicor Gas
P.O. Box 5407
Carol Stream, IL 60197-5407

Can I pay my gas bill online? 
Nicor Gas accepts online payments from My Account users who pay with a credit/debit card or bank account. Learn more about bill payment options.

What is the Nicor Gas Budget Plan?
Designed to even out the seasonal highs and lows of your natural gas bill, the Budget Plan spreads your gas bill payments out over a 12-month period. Learn more about our Budget Plan.

Why did my Budget Plan monthly payment amount change?
The goal of the Budget Plan is to spread your gas bill over a 12-month period. Every four months, the budget plan is re-evaluated and may be adjusted up or down, or remain the same. The adjustment is determined by the cost of gas, weather, and your individual usage. To prevent large fluctuations in your Budget Plan amount, you may pay more than the suggested Budget Plan amount at any time.

Can I change my payment due date?
If your main source of income arrives after the due date on your gas bill each month, we will extend your bill's due date to help you avoid late payment charges. To find out if you are eligible for a Preferred Payment date read our Billing Information.

Can I pay my Nicor Gas bill using AutoPay?
Yes, we do offer an AutoPay option for My Account users. Learn more about AutoPay.

Where do I go to make a payment in person?
You may pay your bill at one of our many payment centers. Simply bring your bill stub with your payment to ensure that your account is credited promptly and accurately. Payment agencies charge a fee for their services. Nicor Gas does not profit from these fees.

Can I make a payment over the phone?
You may pay your gas bill over the phone using a check or credit card. To make a payment by phone, call 1-888-Nicor4u (642-6748). NOTE: processing fees apply.

Can I provide Nicor Gas with a meter reading during the months you are estimating my meter? 
To keep our administrative costs down, every other month Nicor Gas estimates most of our customers' meter readings based on their previous use and the weather. Then, on your next bill any difference from your actual use is automatically corrected when we use an actual meter reading. Even when your meter reading is estimated, you only pay for the gas you actually use.

If you would like to provide an actual reading to Nicor Gas during the months we are scheduled to estimate your reading, you can do so online using our My Account feature.

Who should I contact to have my underground utility lines marked?
Before you begin digging on your property, call JULIE (Joint Utility Locating Information for Excavators) at 8-1-1. This statewide, one-call system will inform Nicor Gas and other utilities of your digging or excavating plans. Call no more than two weeks, but at least 48 hours before you begin digging (not including weekends and holidays). Read more about JULIE.

What should I do if I smell natural gas in or around my home?
If you smell a faint natural gas odor near an appliance, first check to make sure all pilot lights are lit. If the odor persists, call us at 1-888-Nicor4u (642-6748).

If you smell a strong, persistent natural gas odor (or hear natural gas leaking) inside your house, leave the house immediately, leaving doors and windows open as you exit. Do not open windows if they're not already open. Do not use your telephone or cell phone, operate any appliance, light a match or turn light switches on or off because sparks from them could ignite natural gas. Call 911 or Nicor Gas at 1-888-Nicor4u (642-6748) from a neighboring location.

If you smell a strong natural gas odor (or hear gas leaking) outside your house, call Nicor at 1-888-Nicor4u (642-6748) or your local fire department. Be sure to keep people away from the suspect area.

Can I choose my natural gas supplier?
As of March 1, 2002, all Nicor Gas residential and business customers are eligible to participate in Customer Select, a program that allows you to choose your natural gas supplier. Regardless of which supplier you choose, however, Nicor Gas continues to deliver the gas to you.

What is Customer Select? 
Through the Nicor Gas Customer Select program, you have the ability to purchase your natural gas from another supplier. With Customer Select, you decide what services, products and pricing options you'll get – which may result in savings to you. Participation in Customer Select is voluntary, and regardless of which supplier you choose, Nicor Gas continues to deliver the gas to you.

Are there other uses for natural gas in the home beyond furnaces and water heaters?
The use of natural gas in the home is rising, with many homeowners now choosing natural gas to fuel air conditioners, outdoor lights, fireplaces and back up generators. Learn more about additional uses at home for natural gas.

What can I do to ensure that Nicor receives notification of my bankruptcy filing?
To ensure that Nicor receives your bankruptcy documentation, please fax it to 1-630-983-8174, Attention: Bankruptcy